# Support Team It is **required** for there to be a configured Support Team role. This can be any role you want! Having this role grants users the ability to view, respond to and close tickets. ``` -set-support <...role> ``` {% hint style="info" %} You can supply the role ID, name, or partial name. Role names can have spaces! {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://sapoto.sycer.dev/configuration/support-team.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.