So, you've resolved your problem? Good! Now, you can close your ticket:
Remember what I said about logging on the last page? When you close the ticket, it will message you a transcript of the ticket and to the server's ticket log. In the case that you ever need to refer to the conversation, you can download the transcript.
If you want a transcript of the ticket and you're on the Support Team, you can use the
ticket command with the
--log flag. More info on that here.